# Troubleshooting & Support

### Opening a Customer Support Issue with Identity Intelligence <a href="#opening-a-customer-support-issue-with-oort" id="opening-a-customer-support-issue-with-oort"></a>

**If you are a Duo customer**, you can contact Duo support following those instructions: <https://help.duo.com/s/article/1441?language=en_US>

**If you are not a Duo customer**, open a TAC case with the product that entitled you to Cisco Identity Intelligence: <https://www.cisco.com/c/en/us/support/index.html>