Slack

08/2024

Overview

Identity Intelligence can integrate with one or more Slack tenants to both ingest Slack identities as a source AND provide notifications to Slack channels and users.

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Integration with Slack

To enable the integration with Slack, you will need to add the Cisco Identity Intelligence Bot for Slack available on the Slack App Directory to your Slack workspace.

Identity Intelligence can have multiple target notification channels configured for the same Slack org

Permission requirements within Slack

By default, any workspace member can install apps to Slack. However, many organizations have restricted the ability to install 3rd party apps to only administrators or via an approval process. If you don’t have permission to install apps, you may be able to submit an app request instead. If installing new apps is restricted to Slack Admins, you can also ask your Slack Admin to pre-approve the Identity Intelligence Bot app and then install it yourself once it has been approved.

NOTE - While Identity Intelligence asks for permission to view email addresses of people in your workspace for account identification purposes (shown in screenshot below), Identity Intelligence does not use the emails from Slack to actually send emails to users.

Geographic Distribution

Identity Intelligence maintains different bots for Slack for different geographic deployments (names listed below).

During the setup process, you will be automatically directed to the correct bot for Slack based on your tenant location. This is for informational purposes only and no action is required on your part.

• Cisco Identity Intelligence Bot (this is our main bot, the U.S. deployment)

• Cisco Identity Intelligence Bot AU

• Cisco Identity Intelligence Bot EU

• Cisco Identity Intelligence Bot JP

• Cisco Identity Intelligence Bot UK

High-level Setup Steps

There are 3 steps you need to go through to set up the integration with Slack for your Identity Intelligence tenant to start receiving alerts about check failures:

1. Add the Identity Intelligence Bot for Slack to your Slack workspace

2. Configure the destination Slack channel for notifications within your Slack workspace

3. In Identity Intelligence, create a new Integration for Slack

4. Enable the Slack notification as a target in one or more Identity Intelligence Checks (none are selected by default - you must opt-in for specific Check failure notification messages)

Add Identity Intelligence Bot to Slack

To add the Identity Intelligence Bot for Slack, perform the following steps:

1. Login to Identity Intelligence with a Identity Intelligence full admin account that meets these requirements:

   1. The admin's account also exists in the desired Slack organization under the same user login

   2. The admin's account has permissions to install applications within your Slack organization (or the Identity Intelligence bot has been pre-approved for your org by a Slack Admin)

2. From the Integrations tab, click on Add Integration

3. From the Notification Targets list, select Add Slack Target

4. Provide the following details for the integration

   1. Display name

   2. Description (optional)

   3. Select the purpose of this particular Slack notification target. This could be one or both of these options:

      1. Check failures - notifications will be sent for the configured Checks - see #configure-slack-notification-target-details

      2. Data collection - notifications will be sent to this channel if any the data collection fails for any of the integrations

5. Select Install Identity Intelligence Bot on your Slack Workspace

   
6. On the next screen, check the box to confirm that the Identity Intelligence signed in user is a member of the target Slack org and then click Install Identity Intelligence Bot for Slack button

   
7. The browser will redirect Slack to accept permissions for the Identity Intelligence Bot for Slack. Click Allow Note:

   • You must be signed into the Slack workspace where you want to install the Identity Intelligence Bot for Slack.

   • To select a different workspace, use the drop-down menu in the upper right corner of the browser window.

1. The browser will redirect back to the Identity Intelligence console and the name of your Slack workspace will now show in the Notification Target configuration screen. Select a target Channel or an individual user (required).

   1. Channel can be either a public channel OR a private channel the Identity Intelligence Bot for Slack was added to already.

      1. If you do not see the name of a private channel, add the Identity Intelligence Bot to the channel first and then use the Please refresh channel button show below.

         
      2. You can only add the Identity Intelligence Bot for Slack to channels that your user on the Slack workspace can access.

   2. User is the email address of a member of the Slack workspace.

• As mentioned above, the "Use this target for" can be a combination of Failed Check and/or Data Collection.

  • Failed Check means the notification target will be notified after checks are evaluated with the failed check results.

  • Data Collection means the notification target will be notified after a manually-triggered collection of an integration ends, or whenever a manual or scheduled data collection fails with an error. (shown below)

1. Click Save in the upper right corner of the screen. The new integration with Slack will now be shown on the main Integrations screen

2. Repeat this process for any other Slack orgs OR to create new notification target channels within the SAME Slack org. Identity Intelligence can have multiple target notification channels configured for the same Slack org As shown below, you can have multiple notification target types. To see the configured Checks for a particular target, click the blank space in that row to see the slide out on the right hand side.

Enable Notifications via Slack for Checks

The next, optional, step is to enable Slack notifications for one or more checks. By default, a notification target configured for "Failed checks" will get a message for each check that has users failing the check conditions. A notification target can be configured to be notified only for specific checks.

Navigate to the Checks page from the left side menu and then click on a specific Check type, such as Weak MFA Configured.

On the right side of the page, check the box to enable notifications for the Slack workspace and channel you configured.

The Slack workspace will now show as enabled for that Check type.

Within each individual Check details pane, you will be able to pick one or more notification targets for Slack channels or individual users.

Test Slack Notifications

To test the connectivity of the Slack notifications app:

1. Go to the Integrations page

2. Select the Slack notification target or use the 3 dot menu button

3. Select the Test Connectivity button in the side panel or the menu to send a "verification" test message to the configured Slack channel

To test what a custom message for a specific failing check will look like:

1. Go to a specific check page and click Customize Messages

2. Customize the message as desired and select Save

3. Click the Test button for the Slack Notification Target to send a test message to the signed in user, NOT the configured channel, to verify the custom message looks as intended