ServiceNOW Integration
9/2022
Last updated
9/2022
Last updated
The Oort security platform can integrate with ServiceNOW to open tickets in response to failed Checks for various security configuration and identity threat events.
This document will walk you through the process of setting up access to ServiceNOW and will also walk you through the setup inside of the Oort console.
To add the necessary configuration in ServiceNOW, you need to have admin access to the following:
From the ServiceNOW admin console, select User Administration.
Create a new account for the Oort integration. Set the password according to your organization’s service account password policy and store it securely.
Check the Web service access only option.
Give it the incident_manager role.
Click Save.
Within the Oort console, navigate to -
Integrations -> New Integration -> ServiceNOW
Enter the following information:
Enter a name and description. Enter your ServiceNOW instance URL. It may be a custom URL if you have that configured. Enter the username and password of the account that you created.
Click Save.
To test the integration, navigate to a user that is failing a particular check, such as Inactive Users. Go to the Checks tab for that user.
Click the three dot option menu for a failing check and select Open Ticket. The ticket will appear in the lower section.
After testing successfully, click the Collect Now button to begin initial data collection immediately.
The following table shows an overview of JSON styled payload that will be sent from Oort out to ServiceNow
login
end user login
displayName
User's Display Name
status
Status, such as Active or Inactive
userTypeClassification
Valid values: INTERNAL, EXTERNAL, MISSING, UNCLASSIFIED, INCONSISTENT, SERVICE_ACCOUNT
ipAddresses
Up to 5 IP addresses recently used by the user
lastSignInLocation
Last geolocation the user signed in from
managerLogin
Manager LoginID
phoneNumber
Phone Number
unusedApplications
Up to 2 applications the user is assigned to but not using
usedApplications
Up to 5 applications used by the user
usedFactors
Up to 5 factors used by the user
